Our Careers

IT Support Engineer

We are looking for a competent IT Support Engineer to provide technical support for computer systems, storage, network and software. You will help install, upgrade and troubleshoot hardware and software systems such as Windows & Linux Servers. Install VM and perform configuration. Setup of Firewalls, switches and routers. Perform backup of servers and restoration of data.

Responsibilities

· Provide remote technical and onsite field support services to customers

· Perform troubleshooting on hardware, software and network issues

· Provide hardware break-fix or component replacement and configurations on site

· Perform required system integrity checks and verification

· Provides follow-up on issues or escalation

· Ensures customer satisfaction throughout the service delivery transaction

· Direct unresolved issues to the next level of support personnel

· Record events and problems and their resolution in ticketing system

· Follow-up and update customer status and information

· Identify and suggest possible improvements on procedures

· Generate operational report for customers when needed

Requirements

· Basic knowledge of computer systems, storage, software & network equipment

· Ability to recognize different hardware platform models and major components

· Experience with Windows & Linux/Unix systems will be an advantage

· Effectively follow action plans and service delivery requirements

· Proven analytical and problem solving skills

· Good communication skills and passion to learn

· Flexible to work on schedules (after-office hours and weekends) or on-call when required

Education & Experience

· Applicable helpdesk or technical support experience.

· Fresh graduates from ITE/Polytechnics are welcome to apply.

164 Kallang Way

Solaris @ Kallang 164

#04-17 Singapore 349248

IT Support Engineer

Managed Services