Our Careers

IT Helpdesk Support

We are looking for a competent IT HelpDesk Support to provide level 1 end-users support on IT services. You will answer queries on services, and offer advice to resolve them. If you’re computer-savvy and enjoy supporting customers, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude, and able to communicate effectively to understand the problem and explain its solution.

Responsibilities

· Serving as the first point of contact for customers seeking general enquiries on IT services

· Provide basic customer and technical assistance over the phone, chat or email

· Walk the customer through the problem-solving process

· Direct unresolved issues to the next level of support personnel

· Record events, problems and their resolution in ticketing system

· Follow-up and update customer with the status and information

· Share any feedback from customers to the appropriate internal team

· Identify and suggest possible improvements on procedures

· Generate operational report for customers when needed

Requirements

· Proven experience as a helpdesk support or other customer support role

· Basic knowledge of computer desktop, mobile devices, and software

· Ability to diagnose and resolve basic technical issues

· Good analytical skills with passion to learn

· Proficiency in English and excellent in communication skills

· Customer-oriented and cool-tempered

· Flexible to work on schedules (after-office hours and weekends) or on-call when required

Education & Experience

· Applicable helpdesk or technical support experience.

· Fresh graduates from ITE/Polytechnics are welcome to apply.

164 Kallang Way

Solaris @ Kallang 164

#04-17 Singapore 349248

IT Helpdesk Support

Managed Services